Outlaw Practice
Outlaw Practice
Custom Made for Small Firm Owners
Attorney-Owners are in charge of operating a small business, so why does most practice management software only address the legal bits?
You need a solution that works with you on all aspects of your business!
Outlaw Practice is the only practice management software made specifically for small and solo law firm owners, and their unique challenges.
Learn How To Run Your Law Firm Like a Boss
Learn how to take control of every part of your business.
Discover how a disciplined approach to your business increases good leads, removes bad clients, decreases your accounts receivable and maximizes profits for you and your firm.
Download the eBook
Our Policy: we never sell or share your data, ever. No spam, just information we think will help you become a better business owner.
Everything You Need to Succeed as a Small Business Owner!
Do you run a solo or small firm? Do you work long hours, yet bill only a fraction of your time? Do you find it difficult to explain where the rest of your time goes?
That other 80% of your time is what the business world calls “running the business”
Marketing, sales, paying bills, creating invoices, doing payroll, dealing with employee issues and I.T. hassles: the necessary, but not exciting, running of your business.
Each of your marketing campaigns should bring in 5 times more business (collected fees) than you put into it (time and money). We calculate your return on investment (ROI) for each campaign, based on your actual billed and collected, for maximum accuracy.
Track Your ROI per Campaign
Marketing campaigns cost more than just money, they cost your time. Just as there are hard costs, like design fees and subscription fees, there is the cost of your time, which we calculate at your standard billable rate. When calculating the ROI for a campaign, we include the cost of your time as well.
The Total Cost of a Campaign
Track who is sending you referrals, where those referrals end up, and if they are paying their bills. Building your referral network is part of growing your firm and lowering your marketing expenses. Use hard data to determine where to spend your time.
Track Referrals
Campaign and Referral Management
Track the time and money you are spending on your marketing efforts and track how they turn into good, paying clients (or awful, non-paying clients).
See who is referring you leads, and if those leads led to good, paying clients.
Understanding where your future clients are in the sales pipeline helps you assess your upcoming work. Do you need more leads, or do you have more work coming than you expect?
Predict the Future
You have put a lot of money into getting leads to call you, yet you do not have enough work. Where in the process are the leads falling out? Outlaw Practice makes it easy to find areas of your sales strategy that need improvement.
See Where Sales is Failing
Nothing impacts your business like bad clients. Outlaw Practice provides a robust risk management system that tracks the behaviors that lead to non-paying, aggressive clients.
See our blog post on risk.
Spot Bad Clients
Lead Capture and Management
Your sales pipeline is the key to your future earnings. Outlaw Practice provides multiple views of your pipeline to ensure that you always know where you stand.
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Capture leads and associate them back to your marketing efforts.
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Ensure that leads are followed up.
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See your pipeline of new work coming in, and estimate your upcoming workload.
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Track anything with unlimited custom fields.
Taking control of your time requires you to plan your time, track it, and be able to measure it. Outlaw Practice provides world-class task management. We start by helping you organize your time by impact and urgency.
Only Work on What Matters
Before starting work on a task, easily check to see if the client has money in their trust, or an overdue balance. Also get warnings when the client is low on funds, or has restricted funds.
Never Work For Free
Your tasks are also calendar entries! By default, tasks do not have a start time and are marked as all-day entries on the calendar, but adding a start time moves them into time slots on the calendar.
Calendaring
Does it drive you crazy when each of your paralegals use different language to describe the same activities? Especially when using narrative invoices, it is important that the invoice activities look consistent and tell a story!
You can specify the default language for activity types in advance, and let the user choose and update the templated text tailored to their needs.
Activity Templates
Automate your daily tasks! Create task templates to make scheduling your day a breeze:
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Create a new template, with a title, activity, description and estimated time to complete.
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Users can create new tasks based on the template, ensuring that standards are used for consistency.
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Works with activity templates to make creating task templates even easier!
Task Templates
Best-in-Class Task Management
Taking control of your time requires you to plan your time, track it, and be able to measure it. Outlaw Practice provides world-class task management.
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Capture every minute with the best task management system on the planet.
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Always know how much money the client has in trust before you start your timer!
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Keep extensive notes right in the task, and see those notes from the case page.
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Estimate task times and calendar out your day.
Create red flags to highlight client behaviors or circumstances that present a risk to your business. Attach red flags to leads and cases, and map out the relative risk using real-world data.
See our blog post on risk.
Red Flags
See in real-time how your lead quality is affected by the client's red flags. Track the relationship between specific red flags and conversion outcomes: Won, Lost, and Refused.
Refusing a bad prospect before they become a client saves you thousands of dollars and hours of headaches!
Risk Analysis for Leads
How do client behaviors during a case affect your bottom line? Track the relationship between specific red flags and Accounts Receivable (billed work vs paid invoices).
Knowing when to withdraw saves you money and blunts the potential for malpractice claims!
Risk Analysis for Cases
By tracking your firm from first phone call through invoicing, Outlaw Practice can tell you the actual cost of taking on bad clients on your Accounts Receivable.
Giving Risk a Dollar Amount
As featured in the book "How to Draft Bills Clients Rush to Pay", published by the Law Practice Division of the ABA, narrative invoices reduce the risk of grievances and malpractice suits by presenting the client with a compelling narrative rather than detailed invoices that invite nitpicking. See normal (detailed) and narrative invoice samples here.
Narrative Invoices
Most case management software does a simple check of your address book. Outlaw Practice stores your clients relationships, not just familial but case-related. Update your case with every person involved, and we will traverse those relationships during a conflict check!
Learn how to set up conflict checks.
Conflict Checking
Risk Mitigation and Management
No more bad clients!
Create Red Flags for your leads and cases to qualify out bad prospects before they get in the door, and determine when it is time to part with a bad client.
Track the impact of red flags throughout the lifecycle of your business, from marketing campaigns through billed and collected. Use your actual data to see in real-time how certain client behaviors impact your bottom line.
See our blog post on risk.
Outlaw Practice ensures you never work for free!
Set maximum client funds and minimum trust levels -- the system will keep you on track by showing the current amount due, un-billed work and trust levels right at the top of every time entry.
Never Work for Free
Outlaw Practice supports hourly, contingency and flat fee (or a mix of hourly and flat fee). Our flat fee support is best in class:
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Create flat fee structures per case type, and the system will automatically copy the flat fee structure to new cases
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Document progress using flat fee milestones
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Get paid faster by marking flat fee buckets and milestones as earned
World-Class Flat Fee Support
View costs per case type to get a handle on the cost of your offerings. Great for giving clients an average and a range for services, as well as setting costs for flat fee services.
View actual costs vs flat fees to see if you are turning a profit on your flat fee services.
Estimate Case Costs
Create task templates to automate time entry creation and use standardized language to ensure your invoices tell a compelling story of your value to the client.
Automate Client Entries
Support for unlimited custom fields, with support for text, number, money, date, time, date/time, multiple choice, yes/no, and multiline text. Fields can be encrypted to ensure PII compliance.
Support for custom fields for contacts, leads and cases.
Custom fields can be associated to specific case types, and are available for client entry through the Client Portal.
Unlimited Custom Fields
Create and track red flags encountered during the case to know when to withdraw. Continuing work on a bad case leads to unpaid invoices and grievances!
See our blog post on risk.
Know When to Withdraw
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WIP and Invoicing
Our customers's client rave about our invoices! Clients find them very easy to read, with no confusing accounting jargon or awful formatting. Give your clients bills that they want to pay.
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Quickly see which clients need to be invoiced, and generate one or more invoices with a single click.
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Quickly edit time entries and expenses in-place for the fastest invoicing you will ever see!
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Create ABA-recommended "narrative" invoices to save yourself and your clients grief, and avoid nit-picking of the bill.
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Easily customize your letterhead without uploading templates or requiring paid services.
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Notes and Documents
Easily start taking notes in a task, case, lead or campaign. Outlaw Practice supports both simple text notes, and rich-text notes with images. Attach any kind of file, with support for viewing of Word and PDF files inline.
Best of all, you can see all related notes, regardless of where you put them, rolled into the case file!
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Full Audit Trail (aka the Blame Log)
Your practice management software is your single source of truth for data about your firm. Errant entries, benign or not, can be tracked back to their source.
Contacts, campaigns, leads, tasks, cases and all other entries in the system are tracked from their first entry to the latest change. Quickly view changes, including the previous value, the new value, who made the change, and when they made it.
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Business Intelligence
In-depth analysis of the metrics that matter to your business and your bottom line.
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See how each employee is meeting their billed and collected goals
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See the Return on Investment for each of your marketing campaigns
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See the number of clients and total revenue generated by each of your referral sources
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See where you and your employees are spending their time
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See how many good (and awful) leads your marketing campaigns are generating
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See the impact of red flags on your business, both from a sales and revenue perspective
Business Software for Small and Solo Law Firms
Enter payment information for a client once in Outlaw Practice and you are done. Sensitive information is stored with the payment processor (not Outlaw Practice or LawPay), which greatly lowers your PCI compliance burdens.
Goodbye to Paper
Once a payment method has been stored for a contact, it can be used anywhere a payment is made, including funding or replenishing a trust or making a payment on an invoice. Choose the payment method, click Process and you are done!
Enter Once, Use Anywhere
Outlaw Practice's contacts sychronize with LawPay's new CardVault, so if you need to use LawPay's website, the card information for your clients is still available. Truly, enter once, use anywhere!
CardVault Integration
Payments
Notes
Client Portal
Business Intelligence
Billing & Invoicing
Time & Expense Tracking
Document Management
Task Automation
Risk Mitigation
Contact Management
Sales & Client Intake
Marketing & Referrals